Operations Intern

Careem is expanding its super app offering in KSA with the launch of Careem DineOut – a Food & Beverage (F&B) discovery engine helping customers explore Riyadh’s top restaurants and save when dining in. We’re on a mission to be the go-to platform for dining in the city, adding features like reservations and loyalty. As an Operations Intern, you will play a hands-on role in supporting day-to-day execution, ensuring our restaurant partners are onboarded smoothly and that backend processes run like clockwork. This is a high-impact internship ideal for someone eager to learn the ins and outs of operations in a fast-paced tech company.

What You’ll Do

• Support partner onboarding: Collect and validate partner documents, menus, and bank details; ensure timely and accurate data entry into internal systems.
• Maintain restaurant content: Help ensure partner restaurant information (offers, timings, images, menu) is always up to date on the app.
• Coordinate with Sales & Ops: Work closely with the sales and operations teams to ensure a seamless handover from signed partner to live status.
• Track performance & issues: Monitor partner performance and flag operational issues (e.g. invalid redemptions, offer mismatches) for resolution.
• Improve internal processes: Identify inefficiencies or bottlenecks in the onboarding or listing process and suggest improvements.
• Conduct QA audits: Occasionally visit restaurants or check listings to validate offer quality and compliance.

Performance Metrics

• Turnaround time from signed partner to live.
• Accuracy of data entry & listings.
• Number of issues proactively identified and resolved.
• Responsiveness to ops-related tasks and support requests.

What You'll Need

• Strong attention to detail: You’re meticulous with data and have high standards for accuracy.
• Structured mindset: You can juggle many moving parts and keep things organized.
• Eagerness to learn: You’re curious about operations, tech, and how things work behind the scenes.
• Team player attitude: You collaborate well and are comfortable working cross-functionally.
• Professional Working Fluency in English and Arabic.

Location
Riyadh, Saudi Arabia