Operations Lead (UAE)

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. You will ensure delivery performance and DSP on the road operations and safety.

Location: ARE, Dubai

Key Responsibilities
In this role, you will be responsible for:

• Managing, on a daily basis, end-to-end last mile operations for a combination of small sites, supervising last mile dispatch operations.
• Meeting customer-facing metrics, while maintaining operational/cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of your team members and DSP partners.
• Preparing and implementing training and development plans for the DAs.
• Working closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.