Operations Leader

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customers and working backwards? If so, the company is looking for a highly experienced operations manager to launch and scale service. The successful candidate will be responsible for Fulfillment Operations and select other cross-functional start-up activities, championing, challenging and sometimes signing off on network standards. They will execute assigned pre-launch tasks and be accountable for building results on launch until the sustained phase.

Location
SAU, Jeddah

Responsibilities

• Promote a culture of safety and well-being
• Analyze and implement corrective actions to ensure quality, productivity, and SLAs are consistently high, and business objectives are met across all shifts
• Support and lead a team while handling administrative work alongside building and supporting a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Collaborate with other managers to standardize shift processes

Requirements

• Strong project management skills
• Effective communication skills
• Comfortable interfacing and driving various functional teams, ranging from finance, business, HR, operations, to real estate, projects, and procurement
• Ability to deal with ambiguity and remain innovative in our culture