About the Role:
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
As a member of the company, the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently seeking to hire an Operations Manager who supports the General Manager in achieving company business targets by coordinating daily operational tasks, monitoring project progress, and ensuring that workflows align with company standards. This role focuses on improving service levels, facilitating cross-departmental collaboration, and assisting in project execution within the Oman market.
The Operations Manager ensures smooth operation by maintaining quality standards, supporting the implementation of strategic initiatives, ensuring adherence to client TATs (Turnaround Times), SLAs (Service Level Agreements), and regulatory reporting requirements. Additionally, the Operations Manager will assist in performance monitoring across departments, working closely with MedNet-defined HUBs to ensure seamless service quality. The role is also responsible for the performance and management of Production, Medical/Pre-Authorization, Claims, Call Center, and Network departments including FWA in the Oman market.
Your Role:
- Oversee day-to-day operations, ensuring workflows, service delivery, and operational objectives are aligned with the company’s strategic direction and client requirements.
- Monitor and drive operational performance through KPIs, SLAs, TATs, and quality standards, identifying performance gaps and implementing appropriate improvement actions.
- Lead and monitor strategic and operational projects, ensuring timelines, budgets, deliverables, and objectives are achieved, including regulatory initiatives such as Dhamani integration.
- Coordinate with internal stakeholders, regulators, clients, and service providers to ensure effective project implementation, workflow readiness, and successful delivery of operational initiatives.
- Ensure compliance with group policies, regulatory requirements, SLAs, and established procedures, supporting audits and implementing corrective actions where required.
- Identify and implement opportunities to improve operational efficiency, productivity, service quality, and turnaround times while reducing process redundancies.
- Prepare and maintain accurate operational, client, SLA, TAT, performance, and regulatory reports to support management decision-making and business reviews.
- Build effective relationships across departments and with external stakeholders, ensuring clear communication, alignment on priorities, and consistent delivery against organizational and client expectations.
Your Profile:
- Bachelor’s degree in medicine, Business, or MBA.
- AAPC certification would be an added advantage.
- Certification in process improvement methodologies (e.g., Six Sigma) is a plus.
- Large experience in managing complex operations environments, at least the last 5 years in Senior roles.
- Operational track record with proven results.
- Experience in managing operations through efficiency, quality, and customer experience.
- Strong understanding of SLA management, client TATs, and regulatory reporting.
Benefits:
- Competitive salary and performance-driven incentives.
- Opportunities for professional development and growth.
- Dynamic work environment within a leading organization in the insurance sector.
Contract and Travel Details:
- Full-time permanent position.
- Occasional travel may be required for project-related activities and stakeholder engagements.
