About the Role
We are currently recruiting for an Operations Manager-Facilities Management Soft Services to join our Total Facilities Management team in Dubai. This position plays a crucial role in overseeing all aspects of cleaning operations, ensuring high-quality service delivery, maintaining client satisfaction, and managing staff efficiently. The ideal candidate will possess strong leadership, organizational, and problem-solving skills to guarantee that all cleaning activities meet the highest standards.
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Key Responsibilities
Financial
- Ensure daily deployments are maintained as per the contractual obligations.
- Provide timely invoices and secure client approvals within stipulated time frames.
- Monitor all contract spending under the budgetary line.
- Maintain contractual KPIs as per scope.
- Identify and implement cost-saving initiatives without compromising service standards.
- Manage the inventory of cleaning supplies and equipment, ensuring adequate stock levels.
Customer
- Coordinate with all internal stakeholders for new contract mobilization.
- Maintain effective business communication with internal departments.
- Develop and maintain a good working relationship with clients and hold regular meetings to ensure smooth contract operations.
- Act promptly on client escalations and other operational needs.
- Identify and address any operational challenges, implementing solutions to improve efficiency.
- Identify opportunities for process improvements and implement innovative solutions.
- Ensure compliance of all cleaning operations with health and safety regulations and company policies.
- Train staff in safe cleaning practices and the proper use of cleaning chemicals and equipment.
Process
- Create work schedules in line with contractual scope for seamless delivery.
- Maintain, monitor, and review all service level agreements monthly within the contract scope of work.
- Report any service variations to the account manager and ensure these are reviewed and agreed upon with the client.
- Utilize CAFM systems effectively.
- Maintain accurate records of cleaning activities, staff performance, inventory levels, and financial performance.
- Prepare regular reports for senior management on operational performance, client satisfaction, and financial metrics.
- Ensure all contract documentation related to service is up to date and compliant with company policies and regulatory requirements.
- Conduct regular inspections of cleaning activities and site to ensure quality standards are met.
- Develop and maintain a client feedback system to continuously improve service delivery.
Innovation
- Identify and implement technology solutions.
- Improve cleaning effectiveness by developing new cleaning methods.
- Create customized cleaning solutions.
Selection Criteria
- 3-5 years’ experience in a similar role.
- Bachelor’s degree.
- Certification in BICS preferred.
- Excellent English written and communication skills.
- Valid UAE driving license.
- Extensive knowledge of computer/reporting systems.
- Excellent knowledge of CAFM systems.
- Strong organizational and problem-solving abilities.
- Ability to manage multiple priorities and work under pressure.
- Regular travel to client sites for inspections and meetings is expected.
- May require working outside of regular business hours to meet client needs.
