Operations Manager

About
We are building awe-inspiring experiences. We are launching award-winning brands. And we are scaling faster than any event organiser in history. Take a leap with the company, we are offering you the chance to:

• Work within a highly dynamic business with the energy and style of a start-up
• Be part of building a business that is launching new products and events at scale
• Grab an opportunity to accelerate your career and make a real impact.

Job Description
As our Operations Manager, you are responsible for the professional operational delivery of your allocated events, features, and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

Reporting to the Senior/Group Operations Manager, the Operations Manager will, together with the Senior/Group Operations Manager, be responsible for implementing the EMEA Operations objectives. The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times.

Key Responsibilities

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times.
• Implementation of internal and external Service Level Agreements on all allocated events.
• Oversee production and delivery of the show exhibitor manual.
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
• Compile post-event reports and KPI analysis.
• In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.

Management

• Manage, mentor & develop line reports & others within the EMEA Operations team. You will manage line reports on a day-to-day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
• Setting, monitoring, and management of direct reports’ performance objectives and identifying training needs.
• Work with colleagues to achieve best practice in terms of operational planning and management.

Qualifications
What you will bring

• Educated to degree level or equivalent
• Must have independently and successfully managed operations on multiple large events to a consistently high standard.
• Experience of managing, supporting & developing multiple line reports simultaneously.
• You will possess a good working knowledge of the exhibition industry & venues as well as a great working relationship with all official contractors.
• Effective communication skills – being able to liaise with Operations team members as well as working with & reporting to Director Level individuals throughout the portfolio(s).
• Familiarity with good procurement practices
• Excellent interpersonal skills and the ability to inspire and motivate others, thinking outside the box for creative solutions.
• Ability to anticipate problems and/or put contingency plans in place
• A proven ability to work to tight deadlines, with attention to detail under pressure is a prerequisite.
• Willingness and ability to travel / work across differing time zones especially within the EMEA region
• Proven knowledge of exhibition H&S Guidelines and implementation.
• Computer-literate and proficient in the use of commonly used business software and project management software
• Effective verbal and written English and Arabic communication skills
• IOSH Managing Safety Certificate (or equivalent) as a minimum.