About the Role
This position focuses on designing and implementing solutions that enhance performance across various domains, including quality, health and safety, environmental operations, customer satisfaction, financial targets, commercial interests, and colleague welfare. The role emphasizes compliance with statutory requirements through effective procedures, training, and development initiatives. Working collaboratively with resource planning teams, the role ensures operational efficiency by maximizing resource availability while delivering the required workload.
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Key responsibilities include creating a safe working environment and maintaining secure practices, along with identifying and achieving plans to improve contract profitability year after year. Additionally, the role involves collaborating with the operations performance manager to develop and coordinate operational and business dashboards, alongside working with Customer Insight for external benchmarking and customer-focused goals. Service level agreements with key suppliers and stakeholders will also be created and managed. A critical aspect of this role is leading a customer-focused employee relations atmosphere and enabling a continuous improvement culture that fosters meaningful engagement and empowerment.
Responsibilities
- Design and implement solutions that deliver performance on quality, health, safety, environment, operations, customer, financial, commercial, and colleague metrics.
- Maintain compliance with statutory requirements through adherence to procedures and effective colleague training and development.
- Ensure availability of resources to maximize efficiency while delivering the required workload by collaborating with resource planning teams.
- Model safe working practices and provide a safe working environment.
- Identify, develop, and execute plans to improve contract profitability annually against departmental targets.
- Collaborate with the operations performance manager to develop and coordinate operational and business dashboards for each delivery area, ensuring customer focus through external benchmarking.
- Create and manage service level agreements with key suppliers and stakeholders.
- Lead a customer-focused employee relations climate through meaningful engagement and empowerment of colleagues.
- Enable and embed a continuous improvement culture that delivers value-added change.
Qualifications
Education and Experience Requirements:
- Educated to college level or possess a minimum of 3 years’ experience in supervising large operational teams.
- Demonstrated contract management experience.
- Structured leadership training is desirable.
- Experience in leading and empowering change in an operational or service environment.
- Knowledge of the GCC market/industry and its related rules & regulations.
- Health & Safety qualification (desirable).
Skills & Capabilities:
- Excellent communication skills, with the ability to present and articulate clearly to all organizational levels.
- Strong cross-team working and collaboration skills, capable of fostering excellent relationships across departments.
- Demonstrated understanding of business, operational, and commercial strategy to facilitate effective decision-making and delivery of the business plan.
- Effective at both strategic and operational decision-making, with the ability to translate strategy into results.
- Able to forecast and anticipate future challenges to promote a proactive, delivery-led culture.
- Proven leadership capabilities evidenced by successful management of change, balanced judgment, decision-making, and influencing skills.
- Demonstrated ability to coach, lead, and engage with large groups of colleagues.
- Strong people leadership skills, capable of clearly explaining and delivering business change.
