About the role
The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in the UAE. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.
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What you’ll do
- Responsible for the smooth operation of the processing center across all shifts
- Leads training and meeting sessions for the processing staff
- General handy-person duties around the hub, a plus
- Works with Property Manager to ensure work around the facility is completed on an appropriate timeline
- Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues
- Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business
- Manages ZenDesk tickets from open to close
- Troubleshoots processing center, kitchen, and facility hardware issues
- Inventory & Ordering; Audits
- Review daily inventories and make orders to replenish inventories when needed
- Performs storage and common area audits
- Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning
- Coaching new and existing shift leads
- Filling in shifts during call-outs, general staffing help
- Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.
What we are looking for
- Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
- 3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.
- Strong organizational skills, with experience managing teams across multiple shifts.
- Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.
- Strong communication skills, both written and verbal.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred qualifications
- Experience in a multi-site operations environment.
- Familiarity with kitchen or food processing operations.
- Experience with ZenDesk or other ticketing systems.
- Knowledge of UAE labor laws and workplace safety standards
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Dubai office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
