About the Role
Join us as an Operations Manager to play a key role in shaping the new fintech era! Our mission is to make blockchain accessible to everyone in everyday life, and we are dedicated to providing maximum transparency and security for over 8 million users worldwide. As part of a global team of over 1,200 professionals, you will contribute to our groundbreaking solutions in the Web3 space.
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Requirements
- Minimum five years’ operations experience within a crypto exchange, VASP, fintech, payments firm, brokerage, bank, custodian, or comparable regulated financial-services business.
- Hands-on experience managing transaction operations, settlements, reconciliations, cash or asset movements, operational controls, and exception resolution.
- Strong understanding of virtual-asset transaction lifecycles, wallets, custody, blockchain confirmations, and fiat on/off-ramp processes.
- Experience developing SOPs, control frameworks, management reporting, incident-management processes, and auditable records.
- UAE regulated financial-services experience and familiarity with local operational and regulatory expectations; direct VARA exposure is strongly preferred.
- Experience coordinating with Compliance, Finance, Product, Technology, Legal, and external providers such as banks, custodians, and payment partners.
- Strong analytical skills and proficiency with spreadsheets, dashboards, workflow tools, and reconciliation data.
- Bachelor’s degree in business, finance, operations, technology or a related discipline, or equivalent relevant professional experience.
- Fluent written and spoken English; Arabic is advantageous but not essential.
Responsibilities
- Design, document, and maintain the operating model, SOPs, control checklists, escalation procedures, and service-level standards for operations in the UAE.
- Coordinate operational readiness for VARA licensing and market launch, including process testing, evidence packs, and remediation of operational gaps.
- Manage end-to-end client operations, including onboarding hand-offs, account activation, deposits, withdrawals, transfers, settlement, queries, and exceptions.
- Oversee daily controls and reconciliations across client ledgers, bank accounts, payment partners, custodians, wallets, and blockchain records.
- Maintain controls for client money and virtual assets, including segregation, safeguarding, approvals, maker-checker controls, and audit trails.
- Coordinate operational relationships and workflows with banks, custodians, liquidity providers, payment partners, and other key service providers.
- Own operational incident management, including escalation, root-cause analysis, corrective actions, and stakeholder communication.
- Work closely with Compliance on CDD/EDD workflows, transaction-monitoring escalations, Travel Rule exceptions, complaints, and regulatory information requests.
- Coordinate with Finance on treasury operations, cash and asset movements, fees, liquidity requirements, and month-end controls.
- Monitor service levels, volumes, turnaround times, exceptions, complaints, and partner performance, providing regular management reporting.
- Maintain accurate and retrievable operational records and support business continuity and disaster recovery planning and testing.
Working Terms
Immerse yourself in Crypto & Web3:
- Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
- Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
- Gain unique experience and be part of global transformations.
Drive Innovations:
- Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
- Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
- Modern equipment.
- Comfortable working conditions, and an inspiring environment to help you thrive.
- Vacation: 2 business days accrued per month during your first year, increasing to 30 business days per year from your second year onward.
- Medical insurance.
- Additional days off for national holidays.
Join us to dive into the world of unique blockchain technologies and reshape the crypto landscape. If you’re ready to take on challenges and be part of our dynamic team, come and start a new chapter in your career!
