Operations Manager, UTR, Amazon Now

About the Job
The company Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate will be responsible for managing dark stores and hiring and developing a team that leads day-to-day operations/programs. This role involves monitoring key operational metrics across dark stores, managing data accuracy for operational dashboards, and supporting the team in maintaining visibility into network health and performance.

Key Job Responsibilities

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance, fulfillment times, inventory accuracy, and delivery performance across city networks.
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams.
• Support root cause analysis for operational defects and SLA breaches.
• Coordinate with store operations teams to ensure timely data updates and metric accuracy.
• Assist in identifying trends and patterns in operational performance to support continuous improvement initiatives.

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of the company (blue badge/FTE) experience.
• 3+ years of performance metrics, process improvement or lean techniques experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience.

Our inclusive culture empowers team members to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://thecompany.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.