About the Role / About the Job
The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of pest management services as per the company standards. This role is pivotal in fostering a client-oriented attitude to deliver an exceptional client experience.
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Key Responsibilities
- Implement the standards set in the company Operations Manual.
- Schedule appointments according to clients’ availability.
- Arrange proper dispatching for all teams.
- Follow up on pending appointments and create a monthly plan to minimize them.
- Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
- Prepare daily schedules for on-site technicians and guarantee that treatments are executed according to the programmed work schedule.
- Arrange and confirm the distribution of promotional items as per the marketing calendar.
- Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
- Handle callbacks and resolve them within 48 hours.
- Follow up on the Call Back report.
- Ensure all vehicles display company warning signs, bait station service records, and other necessary labels.
- Generate and submit assigned reports to the concerned management.
- Accurately handle client data in the company systems.
- Review submitted treatment reports and take action when necessary.
- Perform Customer Voice Counts (CVCs) and field audits to ensure Health and Safety Standards are properly applied.
- Schedule yearly pest control treatments and follow up on their execution.
- Liaise with and advise clients on pests, sanitation, pest proofing recommendations, pesticide, and pest control treatments, including suggestions appropriate to each situation.
- Advise technicians on pending payments to be collected from clients.
- Prepare an overtime report and submit it to the Operations Manager for approval.
- Assist the Operations Manager in preparing and delivering training sessions when needed.
- Attend monthly Operations meetings and recommend solutions for callbacks, problems, and conflicts.
- Act as a PMP ambassador and enhance communication between PMP and other team members.
- Handle all PMP related requests (leaves, loans, uniforms, certificates) and communicate them to concerned parties.
Requirements
- Female, Arabic speaker candidates are preferred.
- Minimum of 2 years of experience in operations or a relevant field.
- Effective decision-making and problem-solving skills.
- Excellent verbal and written communication skills.
- Remarkable attention to detail.
Benefits
- 22 vacation days per year.
- Medical insurance class A.
- One ticket per year to visit the home country.
