Operations Officer

About the Role / About the Job
The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of pest management services as per the company standards. This role is pivotal in fostering a client-oriented attitude to deliver an exceptional client experience.

Key Responsibilities

• Implement the standards set in the company Operations Manual.
• Schedule appointments according to clients’ availability.
• Arrange proper dispatching for all teams.
• Follow up on pending appointments and create a monthly plan to minimize them.
• Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.
• Prepare daily schedules for on-site technicians and guarantee that treatments are executed according to the programmed work schedule.
• Arrange and confirm the distribution of promotional items as per the marketing calendar.
• Communicate with the sales department regarding new clients; check and sign the Survey Sheet.
• Handle callbacks and resolve them within 48 hours.
• Follow up on the Call Back report.
• Ensure all vehicles display company warning signs, bait station service records, and other necessary labels.
• Generate and submit assigned reports to the concerned management.
• Accurately handle client data in the company systems.
• Review submitted treatment reports and take action when necessary.
• Perform Customer Voice Counts (CVCs) and field audits to ensure Health and Safety Standards are properly applied.
• Schedule yearly pest control treatments and follow up on their execution.
• Liaise with and advise clients on pests, sanitation, pest proofing recommendations, pesticide, and pest control treatments, including suggestions appropriate to each situation.
• Advise technicians on pending payments to be collected from clients.
• Prepare an overtime report and submit it to the Operations Manager for approval.
• Assist the Operations Manager in preparing and delivering training sessions when needed.
• Attend monthly Operations meetings and recommend solutions for callbacks, problems, and conflicts.
• Act as a PMP ambassador and enhance communication between PMP and other team members.
• Handle all PMP related requests (leaves, loans, uniforms, certificates) and communicate them to concerned parties.

Requirements

• Female, Arabic speaker candidates are preferred.
• Minimum of 2 years of experience in operations or a relevant field.
• Effective decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Remarkable attention to detail.

Benefits

• 22 vacation days per year.
• Medical insurance class A.
• One ticket per year to visit the home country.