About the Role:
The role is responsible for supporting the end-to-end operational delivery of Wage Protection System services within the Direct Issuing Unit. It manages client onboarding, payroll-file processing, exception handling, reconciliation, customer servicing, operational controls, and reporting to ensure accurate, timely, and compliant service delivery.
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Responsibilities:
- Manage salary client onboarding, implementation, maintenance, and related documentation.
- Validate and monitor payroll files and salary-disbursement instructions in line with approved processes and service standards.
- Coordinate rejected transactions, exceptions, reconciliations, and operational investigations with relevant teams.
- Respond to customer queries and service requests, providing timely updates and resolution within agreed service levels.
- Maintain operational controls, evidence, trackers, management information, and audit documentation.
- Support compliance with applicable salary processing requirements, internal policies, and records-management standards.
- Support in resolving prepaid and debit card issues, complaints, chargebacks, stock-related issues.
- Support in data analysis to improve efficiency, reconciliation, and payment invoicing.
- Coordinate with Sales, Compliance, Finance, Operations, Technology, and other stakeholders to resolve issues and improve service delivery.
We are an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
