About the Role
The company is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Specialist, you'll help drive our growth in the East province: building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.
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Responsibilities
- Lead the operational onboarding process for new F&B merchants onto the company platform.
- Organize and coordinate training sessions for merchants to ensure they can fully utilize the company's services.
- Build and maintain strong relationships with our merchants, assisting them with their queries and optimizing their usage of our platform.
- Work closely with the operations and product teams to provide feedback and support improvements to our services.
- Assist with monitoring platform integrations and reporting on merchant usage.
- Conduct research and support the team with ad hoc tasks, such as preparing reports and analyzing industry trends.
- Provide administrative support to the Merchant Success & Operations team as needed.
What We Offer
- Real ownership over products that impact millions of diners and thousands of restaurants globally.
- The opportunity to solve challenging problems in payments, hospitality, and customer experience.
- A fast-moving environment where great ideas quickly become reality.
- Close collaboration with experienced operators, builders, and industry experts.
- A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally.
Ready to Build?
Join us and help shape how the world pays at the table. If that excites you, apply now.
