About the Role
We Are the company, a leading restaurant management ecosystem and payment tech provider, established in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait. With a rapidly evolving SaaS platform that has processed over 6 billion orders in more than 35 countries, we are making significant strides in the industry. In this role, you will develop long-term relationships with both internal and external customers while ensuring compliance with regulations, particularly those from SAMA and MADA, related to the POS business.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Develop strong relationships with all stakeholders within the bank and internal operations team.
- Understand the inner workings of the bank to identify obstacles and develop solutions.
- Build excellent working relationships with all cross-functional teams within EPOS.
- Ensure knowledge of SAMA regulations, SLAs, and MADA branding rules related to POS business.
- Gain expertise in settlement and reconciliation processes.
- Act as a Subject Matter Expert (SME) for your account by developing a comprehensive understanding of contracts and contractual responsibilities.
- Maintain a history of engagement and reports in an organized format on your PC.
- Ensure adherence to company policies and procedures while establishing a positive work atmosphere.
- Maintain standard office working hours and promote an “Account ownership” culture.
- Manage overall engagements with the bank, including merchant onboarding and terminal management.
- Serve as the single point of contact for the POS vendor to accomplish installation and maintenance requests within SLA.
- Ensure merchant account settlement and reconciliation while providing exceptional service to VIP customers.
- Prepare daily updates to publish accurate reports for the bank or internal teams.
- Process amendments or changes to existing merchant credentials and maintain historical merchant information.
- Prepare SAMA SLA reports for submission to SAMA and manage chargebacks, claims, and disputes in coordination with the respective bank.
- Control stock inventory and ensure timely updates to the billing system for financial billing.
- Validate invoices prior to submission to banks and proactively highlight discrepancies to the finance department.
- Maintain daily maintenance/installation reports and ensure data accuracy and frequency as per bank agreements.
- Prepare and back up mandate reports (POS SLA/MADA branding/Active-Inactive/Segmentation/Stock reports) to safeguard operational continuity.
Requirements
- Bachelor's Degree in Finance, Business, Economics, Law, or a relevant field.
- Minimum of 1-2 years of experience as an Operations Officer or Accounts Officer.
- Strong banking knowledge and understanding of the SAMA regulatory framework are required.
- In-depth knowledge of KSA regulatory compliance in financial and payment services is essential.
- Familiarity with Terminal Management Systems (TMS – SAMA) and proficiency in Excel and other Microsoft tools.
- Strong communication skills in both English and Arabic, both written and oral.
- Self-driven, hardworking, and able to work independently across functional groups on multiple initiatives.
- Flexibility to thrive in a fast-paced and evolving environment.
What We Offer You
- Highly competitive compensation packages, including bonuses and potential shares.
- Prioritization of personal development through regular training and an annual learning stipend.
- Opportunity to work with a talented team of over 30 nationalities across 14 countries in an exciting industry.
- Autonomy, mentoring, and challenging goals that foster incredible opportunities for both you and the company.
