About the Role
the company is seeking an Operations Specialist to support our CFD trading clients across the MENA region. This role involves taking ownership of client operational matters, collaborating with internal teams, and ensuring that client requests are handled accurately and promptly.
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Key Responsibilities
- Handle client account enquiries, account maintenance, onboarding, and verification requests.
- Coordinate KYC documentation in line with internal procedures.
- Own operational cases through to resolution, collaborating with Compliance, Client Support, Funding, Risk, Trading, IT, and other teams.
- Review requests, monitor account activity, and escalate unusual or high-risk cases when needed.
- Carry out operational checks, reconciliations, investigations, and internal reporting.
- Investigate discrepancies and system-related exceptions.
- Maintain accurate records and support improvements to workflows and internal controls.
- Assist with ad hoc operational projects and business needs.
Requirements
- At least one year of experience in the CFD, Forex, or online trading industry.
- Experience in brokerage operations, trading operations, client operations, back office, or a similar role is strongly preferred.
- Understanding of account opening, trading-related processes, and operational risk.
- Familiarity with MT4/MT5 and brokerage CRM or back-office systems is an advantage.
- Strong attention to detail, problem-solving skills, and the ability to manage multiple cases independently.
- Clear communication skills and the ability to coordinate across teams.
- Fluency in Hindi and English, both written and spoken.
Why the company?
- Join an industry leader with global brand partnerships and ambitious growth plans.
- Be part of a dynamic, collaborative, and results-driven team.
- Drive meaningful impact at the intersection of finance and sport.
- Competitive remuneration and professional development opportunities.
