Operations Supervisor

About
Role Purpose: Working as an authorizer/checker for bulk fund transfer, CB UAEFTS, and other operational activities. The Operations Supervisor assists the department manager to ensure the smooth and secure functioning of department processes as per agreed Policies and Procedures and CB regulations and guidelines.

Key Responsibilities

• Review and approve transactions on customer account related services performed under centralized operation Inward & Outward fund transfer (salary, other payments, pension transfer, internal dept transfer, and other centralized processes).
• Handle the RPA BOT activities related to Bulk payments.
• Manage the offshore activities related to Bulk payments.
• Review all transactions against day-end report, ensuring its accuracy and genuineness.
• Ensure organized storage of all department records and maintain timely archival practices.
• Verify and approve the reconciliation of transactions/accounts, taking corrective action on outstanding items.
• Provide training to junior staff and assist the Team leader in maintaining proper time standards, good team spirit, and service standards.
• Ensure compliance with ADIB policies and procedures, maintaining high standards of operational controls.
• Work with the Department Head on automation processes involving other departments and teams.
• Participate in monthly and periodic RCSA-GRC exercises to minimize risk factors and improve controls related to daily work.
• Undertake customer dispute handling and inquiries.

Requirements

• 2-3 years of banking experience with relevant experience in remittances/Payments function.
• A thorough understanding of Bank’s Policies and product knowledge.
• Good understanding of technological issues with sound analytical ability & PC skills.
• Effective communication skills in English; knowledge of Arabic is preferable.
• Ability to work independently with minimal supervision.
• Knowledge of payments process & relevant systems.