About the Role
Join the company as our first Operations Supervisor in Dubai. This is a live-operations role at the center of the company’s launch in the Middle East. Reporting to the General Manager, UAE, you’ll build and lead our Ground Operations Crews at our Dubai bases, ensuring daily operations are safe and efficient while taking ownership of the operational performance of the site. It’s a bigger job than the title suggests. As one of our first operations hires in the market, you’ll help establish the base as well as run it—building teams, improving processes, solving problems, and defining how the company operates in Dubai.
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Key Responsibilities
- Build, lead and manage Ground Operations Crews, including recruitment, onboarding, and staffing requirements
- Oversee daily operations, ensuring they run safely, efficiently and to the company’s operational standards
- Manage site performance and support the delivery of profitability and operational targets
- Manage staff rosters, annual leave, absence and day-to-day team requirements
- Oversee team training, assessments, and ongoing development
- Manage performance, provide regular feedback, and set clear expectations
- Track and manage inventory, equipment, and consumables to ensure the operation has what it needs
- Maintain the operational records, logs, and reports required under the company’s UAE aviation authorisation, working closely with the Accountable Manager and the company’s Flight Operations and Compliance teams
- Support the mobilization of the Dubai base and future sites, including equipment acceptance, site readiness, and coordination with suppliers and contractors
- Act as the company’s operational point of contact for site landlords, merchants, and neighboring occupiers
- Supervise and chaperone visitors, including regulators, partners, and media, ensuring site protocols are followed
- Coordinate across departments and escalate operational issues to the appropriate teams
- Implement operational changes and process improvements in line with the company’s change management processes
- Work closely with teams across the company to support the successful launch and growth of our UAE operations
Requirements
- 2–3 years’ experience in operations, logistics, project management, consulting, or another fast-paced environment
- Secondary school certificate or equivalent
- A valid UAE driving licence, or the ability to obtain one
- Based in Dubai or willing to relocate
- Eligible to work in the UAE or to obtain a UAE employment visa with the company’s sponsorship
- Fluent written and spoken English
- A proactive problem-solver who is organized, hands-on, and comfortable taking ownership
- A strong communicator who works well across teams and keeps things moving
- Able to complete any required pre-employment screening
Even Better If You Have
- A bachelor’s degree or equivalent in a relevant field
- Experience in drone/UAS operations, aviation, robotics, or another safety-critical technology
- Experience supporting commercial delivery, BVLOS operations, flight operations, ground crews, or drone maintenance
- A GCAA/DCAA remote pilot licence or equivalent civil aviation authority qualification
- Experience operating in the UAE, including working with local authorities, facilities, or other operational stakeholders
- Experience working in regulated operational environments
- Leadership experience, with the ability to motivate teams and set clear expectations
- A strong eye for safety, quality, and operational excellence
Most importantly: You’re someone who enjoys building, improving, and getting things done. You’re comfortable wearing different hats, taking ownership, and getting hands-on when needed, and you’re excited about the opportunity to help build a world-class drone delivery operation in Dubai.
