As an Operations Systems Specialist, you will administer departure control system solutions and manage system-related projects for the company operations and third-party ground handling carriers, including key alliance partners. Your primary responsibilities will include:
- Ensuring all system settings, parameters, and outputs are accurate, safe, and comply with regulations, aligning with business needs.
- Performing activities and project tasks to execute company and departmental initiatives.
- Actioning seat map changes, including setup, testing, and production deployment.
- Implementing IATCI (through check-in) for the company and partner operations.
- Deploying Amadeus system enhancements, ensuring thorough testing and business alignment.
- Updating messaging and communication (teletype, email) for operational efficiency.
- Testing and escalating system defects as needed.
- Supporting new airport start-ups with check-in and DCS setup.
- Maintaining and improving process documentation and user guides.
- Responding to internal and external functional inquiries.
- Driving continuous improvement in service delivery and satisfaction metrics.
- Identifying and reporting system issues that could affect operations.
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Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
Qualifications:
- Minimum 5 years of operational experience in airline and/or ground handling operations.
- On-the-job DCS training.
- Strong analytical and problem-solving skills.
- Ability to manage system configurations and deployments.
- Minimum high school diploma.
- Subject matter expertise in departure control and/or reservations systems.
- Working understanding of system integration with airline operational workflows.
Additional Information:
The company is more than the UAE’s national airline; we’re shaping the future of global aviation. Join us in our ambition to double our fleet and expand our network while fostering a great workplace culture.
Language Requirements:
Not explicitly mentioned, but proficiency in English is typically assumed for operations roles in international aviation settings.
