Operative Team Lead, Customer Analytics

The Operative Team Lead, Customer Analytics will ensure the day-to-day delivery of high-quality analytics, dashboards, and insights supporting DA-Desk, PortLog, and wider Shipping Services customers in the company. The role manages a team of analysts, enforces data quality standards, and drives operational excellence across analytics workflows.

Roles and Responsibilities

• Produce a high volume of customer-facing analytics outputs directly, including dashboards, port cost insight packs, monthly reports, and ad-hoc requests, ensuring accuracy and timeliness.
• Act as the senior hands-on analyst in the team, handling the most complex reporting builds, data transformations, and deep-dive investigations.
• Perform detailed quality checks on own work and team outputs, ensuring compliance with the company analytics standards.
• Lead the team by example through active participation in daily production, especially during peak periods or high-pressure deadlines.
• Identify inefficiencies in personal and team production processes and introduce improvements that materially increase output volume and reduce manual tasks.
• Translate customer and CSM needs into tangible, high-quality analytics deliverables personally executed where required.

Requirements

• Minimum bachelor’s degree in a relevant field such as Data Science, Statistics, Mathematics, Analytics, Engineering, Economics, or a related discipline.
• 4–6 years of experience in analytics, business intelligence, or reporting in a technology, SaaS, or maritime services environment.
• Minimum 1 year in a supervisory, team lead, or mentoring role.
• Strong command of SQL, Excel, and at least one analytics scripting language (Python/R ideal but not mandatory).
• Excellent communication skills, able to translate complex data into clear, customer-ready outputs.

Benefits

• Exposure to strategic, monetization, and commercial product development.
• Mentorship from experienced product and growth leaders.
• The opportunity to see the full product lifecycle, from discovery to revenue impact.

Location
Dubai, United Arab Emirates