As Ops & CX Performance Coordinator, you will be responsible for developing a strong understanding of performance across operations and customer experience functions, and to develop and implement a repeatable process for monitoring and reporting it. The role will be focused on driving data-driven decision-making and delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate, and/or escalate.
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Responsibilities
- Assist in monitoring and improving UAE performance metrics across Operations and CX.
- Provide preliminary insights and analyses to assist in decision-making processes.
- Handle tasks such as organizing meetings, preparing agendas, and documenting minutes.
- Coordinate projects and initiatives between local and regional teams.
- Collaborate with the team to monitor performance, identify performance gaps and raise flags as needed.
- Assist in implementing performance improvement plans to enhance overall efficiency.
Qualifications
- Bachelor's Degree in a relevant field.
- 1-2 years of experience in the food/grocery tech industry is highly preferred.
- Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms, etc.
- Strong communication skills in English with the ability to effectively outline and present ideas.
- Experience in stakeholder management, with the ability to manage different types of stakeholders effectively.
