Ops SME Tech Program Manager

Lead comprehensive tech roadmap implementations as an Ops SME Tech Program Manager for the company's Quick Commerce team, supporting both Regional Distribution Center (RDC) launches and Under the Roof (UTR) feature rollouts across the rapidly expanding MENA network. This role orchestrates complex fulfillment system launches for new RDC sites while simultaneously managing UTR technology implementations and feature deployments across existing operations. Shape the future of quick commerce operations through strategic technical leadership spanning both greenfield RDC launches and brownfield UTR enhancements.

Responsibilities

• Learn and use groundbreaking fulfillment technologies across interconnected systems.
• Apply advanced technical program management techniques combined with operations SME knowledge to deliver flawless RDC launches and UTR tech roadmap implementations.
• Interact with leading engineers and operations experts across global teams.
• Partner with cross-functional teams to orchestrate complex launches across pre-launch, execution, and post-launch phases.
• Leverage launch experience and operations expertise to provide feedback on technical processes and system integrations.
• Drive cross-functional communication during critical launch phases using deep operational knowledge.
• Lead projects that improve launch-related processes and stakeholder technical experience.
• Create SOPs, technical documentation, and process guides for the operations community.
• Work on critical, highly complex technical challenges that span multiple fulfillment systems.

Work Conditions

• This role involves working in a rapidly expanding environment that requires flexibility and adaptability in addressing complex technical challenges.
• Daily interaction with cross-functional teams and global stakeholders.