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About the Role We are looking for an Operations Tech Subject Matter Expert (SME) to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products. Key Job Responsibilities - Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected. - Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams. - Conduct structured testing, validate process accuracy, and identify gaps before launch. - Support data validation related to operational workflows and customer-facing promises. - Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live. - Monitor performance post-launch, escalate issues, and drive timely root-cause resolution. - Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives. - Communicate clearly with stakeholders, providing timely updates, documentation, and status reports. Basic Qualifications - Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration - 1+ years of technical support work, engineering or operations environment experience - Experience performing data analysis using MS Excel and other Microsoft Office tools - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment Preferred Qualifications - Experience in technical support work, engineering, or an operations environment - Understanding of workflow testing, UAT processes, or structured defect validation - Ability to analyze root causes, identify patterns, and recommend long-term improvements - Experience working with product, tech, or last-mile/fulfillment teams - Strong problem-solving skills with a bias for action and ownership Inclusivity Statement Our inclusive culture empowers individuals to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information.
