We are looking for an Operations Tech Subject Matter Expert (SME) to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.
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Key Job Responsibilities:
- Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
- Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
- Conduct structured testing, validate process accuracy, and identify gaps before launch.
- Support data validation related to operational workflows and customer-facing promises.
- Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
- Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
- Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
- Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Basic Qualifications:
- Bachelor's degree in engineering, computer science, or equivalent.
- 1–5 years of experience in operations, technical support, or product/tech coordination roles.
- Experience troubleshooting system or process issues and driving them to resolution.
- Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools.
- Strong written and verbal communication skills, with the ability to work cross-functionally.
- Ability to manage multiple priorities in fast-paced and ambiguous environments.
Preferred Qualifications:
- Knowledge of industry-standard test automation tools and experience developing product test frameworks.
- Experience supporting technology-enabled operations or launch environments.
- Exposure to SQL, data querying, or basic scripting (Python or similar).
- Ability to analyze root causes, identify patterns, and recommend long-term improvements.
- Experience working with product, tech, or last-mile/fulfillment teams.
- Strong problem-solving skills with a bias for action and ownership.
Language Requirements:
Strong written and verbal communication skills in English are required.
