About the Job:
The company seeks a skilled Oracle Fusion HCM Techno-Functional professional to provide support across various modules, including Core HR, Absence Management, Learning, Recruitment, and HR Help Desk. This position is based in Dubai, United Arab Emirates and is a full-time opportunity with an application deadline of May 30, 2026.
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About Us:
The company is an IT services, consulting, and business solutions organization, partnering with many of the world’s largest businesses for over 50 years. We offer a consulting-led, cognitive-powered portfolio of integrated business, technology, and engineering services, delivered through a Location Independent Agile™ model. The company is part of a large multinational business group, with over 616,171 consultants from 157 nationalities in 53 countries.
Key Responsibilities:
- Provide L2/L3 support for Oracle Fusion HCM across various modules.
- Triage and resolve incidents/service requests/problems using ITIL practices.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Support month-end/year-end activities as required.
- Analyze business issues in HCM transactions, workflows, and configuration setups.
- Configure and support worker lifecycle and learning management.
- Monitor integrations with HCM extracts and troubleshoot failures.
- Address business reporting needs and conduct data validation.
- Implement minor enhancements and support quarterly Oracle patch updates.
- Maintain documentation and communicate effectively with stakeholders.
Required Technical Skills:
Functional (Must Have):
- Strong experience in Oracle Fusion HCM Support with hands-on exposure to:
- Core HR
- Absence Management
- Learning
- Recruitment (ORC)
- HR Help Desk
Techno-Functional (Must Have):
- Working knowledge of:
- HDL/HSDL
- HCM Extracts
- ESS / Scheduled Processes
- OTBI / BI Publisher
- Basic understanding of APIs (REST/SOAP) for troubleshooting
Security/Workflow (Good to Have):
- Familiarity with:
- Role provisioning/data security concepts
- Approval workflows and routing troubleshooting (BPM)
Process/Tools:
- Experience with ITSM tools such as ServiceNow / Remedy / Jira.
- Understanding of ITIL processes (Incident, Problem, Change).
Language Requirements:
- English fluency may be required, but specific language requirements are not stated.
