About the Role
This role involves working closely with business teams to improve service request and work-order processes through discovery and design workshops. You will be responsible for designing and configuring Oracle Fusion Service components, setting up self-service portals, and leading various testing stages to ensure a smooth go-live experience.
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Responsibilities
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules, and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts, and training material
- Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) for your area and support go-live and hypercare
Requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on setup of service requests, work orders, queues, and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
Benefits
- Opportunity to work on significant projects within Oracle Fusion Service
- Engage with diverse business teams and improve operational workflows
- Develop skills in functional design, testing, and implementation strategies
- Collaborate in a dynamic and supportive work environment
Contract and Travel Details
- Regular travel to Dubai is required as part of this role.
