Oracle Fusion Service Functional Consultant

About the Role
This role involves working closely with business teams to improve service request and work-order processes through discovery and design workshops. You will be responsible for designing and configuring Oracle Fusion Service components, setting up self-service portals, and leading various testing stages to ensure a smooth go-live experience.

Responsibilities

• Run discovery and design workshops with business teams for service request and work-order processes
• Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules, and SLAs
• Set up the customer self-service portal (Digital Customer Service)
• Prepare functional designs, test scripts, and training material
• Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) for your area and support go-live and hypercare

Requirements

• 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
• Hands-on setup of service requests, work orders, queues, and SLAs
• Functional design and workshop experience with business users
• Able to travel to Dubai regularly
• Excellent written and spoken English

Benefits

• Opportunity to work on significant projects within Oracle Fusion Service
• Engage with diverse business teams and improve operational workflows
• Develop skills in functional design, testing, and implementation strategies
• Collaborate in a dynamic and supportive work environment

Contract and Travel Details

• Regular travel to Dubai is required as part of this role.