Oracle Fusion Technofunction Consultant

Are you passionate about transforming customer experiences and optimizing CRM processes? We are looking for an Oracle Fusion CX Consultant (Techno-Functional) with hands-on experience in Oracle Fusion CX, CPQ, and Salesforce CRM to join our growing team.

Key Responsibilities:

• Implement and support Oracle CX (Sales, Service, Field Service) solutions aligned with client business needs.
• Configure and customize applications using Application Composer, Object/Field Setup, Workflow Configuration, and Redwood components.
• Lead CRM demos, Client Requirement Packages (CRPs), training sessions, and client workshops.
• Perform data migration using import/export templates.
• Support Oracle CPQ for pricing rules, configurations, and quote management.
• Conduct root-cause analysis, troubleshoot issues, and collaborate with Oracle Support for Service Request (SR) resolution.
• Design and optimize service processes, including service request lifecycle, milestones, and notifications.
• Work with integration teams to test REST/SOAP APIs using Postman/SoapUI.
• Build custom reports and dashboards for business insights.
• Provide guidance and mentorship to junior team members.

Required Experience:

• 5+ years of experience in Oracle CX (Sales, Service, Field Service, CPQ).
• Strong understanding of CRM business processes (Sales, Service, Contract Lifecycle Management (CLM), CPQ workflows).
• Hands-on experience with:
  • Oracle Fusion Sales & Service
  • Oracle Field Service
  • Oracle CPQ
  • Oracle Marketing Cloud (Eloqua)
  • Redwood / JET CTI integrations
  • CRM data migration
  • API validation: REST/SOAP, Postman, SoapUI.
• Ability to manage stakeholders, conduct demos, and work directly with clients.

Location: Dubai, United Arab Emirates (Remote)
Job Type: Full-time