Are you passionate about transforming customer experiences and optimizing CRM processes? We are looking for an Oracle Fusion CX Consultant (Techno-Functional) with hands-on experience in Oracle Fusion CX, CPQ, and Salesforce CRM to join our growing team.
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Key Responsibilities:
- Implement and support Oracle CX (Sales, Service, Field Service) solutions aligned with client business needs.
- Configure and customize applications using Application Composer, Object/Field Setup, Workflow Configuration, and Redwood components.
- Lead CRM demos, Client Requirement Packages (CRPs), training sessions, and client workshops.
- Perform data migration using import/export templates.
- Support Oracle CPQ for pricing rules, configurations, and quote management.
- Conduct root-cause analysis, troubleshoot issues, and collaborate with Oracle Support for Service Request (SR) resolution.
- Design and optimize service processes, including service request lifecycle, milestones, and notifications.
- Work with integration teams to test REST/SOAP APIs using Postman/SoapUI.
- Build custom reports and dashboards for business insights.
- Provide guidance and mentorship to junior team members.
Required Experience:
- 5+ years of experience in Oracle CX (Sales, Service, Field Service, CPQ).
- Strong understanding of CRM business processes (Sales, Service, Contract Lifecycle Management (CLM), CPQ workflows).
- Hands-on experience with:
- Oracle Fusion Sales & Service
- Oracle Field Service
- Oracle CPQ
- Oracle Marketing Cloud (Eloqua)
- Redwood / JET CTI integrations
- CRM data migration
- API validation: REST/SOAP, Postman, SoapUI.
- Ability to manage stakeholders, conduct demos, and work directly with clients.
Location: Dubai, United Arab Emirates (Remote)
Job Type: Full-time
