About the job
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At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a Solution Architect on the Support Organization, you will work in a team environment to provide functional and technical expertise to our clients. As you work with Oracle Cerner technologies, you will prioritize and plan issue resolutions both independently and in a collaborative and fast-paced team environment.
Responsibilities
What you will do
- Use troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Create and maintain documentation and knowledge transfer materials across the lifecycle of an investigation.
- Goal of incident resolution and application maintenance to deliver value outcomes for both Oracle and our clients.
Requirements
- Bachelor’s degree in IT, Healthcare, or related field or equivalent relevant work experience.
- Experience working with Cerner Millennium and related components, at least 5 years.
- Software implementation work experience, at least 3 years.
- Health care information technology work, at least 3 years.
- Customer service experience, at least 1 year.
- Clinical background – preferred.
- Fluent in English.
What We Will Offer You
- Competitive salary with exciting benefits.
- Learning and development opportunities to advance your career.
- Employee Assistance Program to support your mental health.
- Flexible and hybrid working options.
- Employee resource groups.
- Benefits such as life insurance and meal vouchers.
- Inclusive culture that celebrates uniqueness.
Visa sponsorship is available for this position.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Oracle Career Page.
