About the Job
As a member of the Support organization, you will deliver post-sales support and solutions to Oracle's customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries as well as technical questions about the use and troubleshooting of our Electronic Support Services. You will serve as a primary point of contact for customers, facilitating relationships with Support and providing guidance to internal Oracle employees on diverse customer situations and escalated issues.
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Responsibilities
- Provide strong performance tuning skills, including query-level tuning, database tuning, and memory-level tuning.
- Demonstrate expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data Guard, Backup, and Recovery.
- Use strong DBA skills and relevant working experience with Oracle Database versions 11g, 12c, and 19c.
- Implement high availability features of Oracle Database effectively.
- Utilize Oracle Enterprise Manager (OEM) 12c/13c as needed.
- Have knowledge of database security solutions such as AVDF, DB Vault, Oracle Key Vault, e-Wallet, and TDE as advantages.
- Employ sharp technical troubleshooting skills with a solid understanding of support processes.
- Manage escalated technical situations and create action plans to address them.
- Spot proactive services that can benefit customers.
- Facilitate issues between Development and Support while managing Golden Gate configuration and performance tuning.
- Maintain strong business communication skills with sales, pre-sales, technical account managers, and customers. Presentation skills are essential.
- Exhibit a passion for business growth and excellent communication skills.
Qualifications
- 7+ years of experience in Oracle DBA.
- Proficient in performance tuning and Oracle Database management.
- Experienced with implementing high availability features of Oracle Database.
What We Offer
- A competitive salary with exciting benefits.
- Flexible and remote working options to enhance productivity.
- Learning and development opportunities to further your career.
- An Employee Assistance Program for mental health support.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical, life insurance, and retirement planning.
- An inclusive culture that celebrates uniqueness and promotes innovation through diverse perspectives.
Oracle is committed to creating a workplace where all individuals can perform at their best and thrive. If you are looking for a dynamic and supportive work environment, we encourage you to apply for this opportunity.
