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Order Management and Support Agent

Unlock employer Dubai, United Arab Emirates Direct to Company 1 hour ago · 06 Oct 2026

Financial

  • Estimate: $30k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional
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Position

About the Role
This role involves managing and validating Purchase Requests (PRs) from project teams and vendors, facilitating the timely creation and processing of Purchase Orders (POs), and ensuring compliance with approved project requirements, budgets, and governance policies. The candidate will coordinate with multiple parties to ensure smooth and timely order processing while providing end-to-end support for procurement-related matters.

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Key Accountabilities

  • Manage and validate Purchase Requests (PRs) from project teams and vendors, ensuring compliance with approved project requirements, budgets, and governance policies.
  • Facilitate timely creation and processing of Purchase Orders (POs) based on approved BOQs and relevant approval workflows.
  • Coordinate with Procurement, Finance, Project Delivery teams, and vendors to ensure smooth and timely order processing.
  • Review Project Acceptance Certificates (PACs) and Bills of Quantity (BOQs) to support accurate and timely GSRN processing.
  • Manage material Move Order requests and coordinate material supply from company warehouses to support project delivery.
  • Monitor and track CAPEX and OPEX budget realization against monthly and annual targets, highlighting variances and risks.
  • Ensure adherence to company procurement procedures, financial controls, and governance standards while maintaining accurate project records.
  • Provide end-to-end support and issue resolution for teams and vendors on PR, PO, GSRN, and procurement-related matters to ensure uninterrupted project execution.

Qualifications, Experience, Skills, and Competencies
Qualifications

  • Bachelor of E-Commerce or Equivalent

Experience

  • 2-3 years of experience in the telecom/IT sector
  • Experience working with ERP & Project management systems such as Oracle, Jira, and SharePoint
  • Advanced skills in Microsoft Office applications
  • Basic to advanced level in Microsoft SharePoint

Skills

  • Project Order Management
  • Procurement & Financial Governance
  • Budget Planning & Tracking
  • Strong analytical, reporting, and stakeholder management skills
  • Project Coordination & Handover Management
  • Reporting & Performance Monitoring
  • Stakeholder Management
  • Process Improvement
  • Attention to Detail
  • Communication & Collaboration
  • Problem Solving & Analytical Thinking

Additional Information
After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview as part of the application process. The interview is not timed but should be completed within a reasonable period to allow your application to progress.

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