About the Role
We are seeking an XLT Lead Consultant — Organisational Change to lead the integrated change and adoption approach for a major digital transformation programme delivered within a master systems integration environment. Operating at principal consultant level, you will align executive sponsors, stakeholders, communications, learning, and organisational readiness with the solution roadmap. Your focus will be on ensuring that new processes, roles, platforms, and ways of working are adopted and sustained. Alongside programme delivery, you will contribute to regional change-management capability through mentoring, reusable methods, and knowledge sharing.
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Key Responsibilities
Change Strategy & Governance
- Own the integrated organisational change strategy and roadmap across programme workstreams.
- Establish the sponsorship model, stakeholder engagement approach, and change champion network.
- Define governance cadence, change priorities, and delivery accountabilities.
- Align change interventions with the solution roadmap and business outcomes.
Change Impact & Readiness
- Lead change-impact assessments covering platform releases, user journeys, roles, processes, and service-model changes.
- Translate identified impacts into prioritised engagement, communication, and learning interventions.
- Conduct readiness reviews and provide evidence-based recommendations on adoption risks.
- Embed readiness criteria into delivery milestones and go-live decisions.
Executive & Stakeholder Alignment
- Build effective coalitions across executive sponsors, business leaders, technical teams, and delivery partners.
- Clarify stakeholder accountabilities and resolve barriers to adoption.
- Advise and coach sponsors on the behaviours and actions needed to lead change.
- Adapt engagement approaches to different stakeholder groups and operational contexts.
Communications, Learning & Enablement
- Deliver phased, audience-specific communications that explain the transformation and enable timely action.
- Partner with Business Analysis and Experience Design teams to define role-based learning pathways.
- Coordinate training, user guidance and just-in-time support.
- Ensure learning and engagement activities reflect changing processes, responsibilities, and user needs.
Adoption, Resistance & Sustainment
- Establish adoption measures and monitor progress using feedback, readiness evidence, and behavioural indicators.
- Identify resistance signals and coordinate targeted mitigation.
- Reinforce required behaviours after go-live and support sustained adoption.
- Establish feedback and continuous-improvement loops through hypercare and optimisation.
Organisation Design & Delivery Integration
- Align roles, accountabilities, structures, and ways of working with future-state processes and the operating model.
- Embed change requirements into discovery, design, delivery backlogs, testing, and cutover.
- Integrate readiness evidence and adoption measures into programme governance.
- Coordinate change activities across workstreams to maintain a coherent stakeholder experience.
Practice Development
- Develop reusable organisational change methods, templates, and knowledge assets.
- Mentor colleagues and contribute to regional capability development.
- Support selected proposals and discovery activities with change-management expertise.
Required Qualifications & Experience
- 8+ years of organisational change or transformation delivery experience, including leadership of complex workstreams or programmes.
- Demonstrated ability to own an integrated change approach and operate independently in a complex delivery environment.
- Strong expertise in stakeholder management, change-impact assessment, communications, training coordination, readiness, and adoption measurement.
- Practical experience applying established change approaches such as Prosci ADKAR, Kotter or equivalent frameworks.
- Proven executive advisory, sponsor alignment, and stakeholder coalition-building capability.
- Experience planning and delivering communications across large or diverse stakeholder audiences.
- Experience integrating organisational change management into complex technology delivery.
- Ability to define adoption measures and use evidence to guide interventions.
- Degree in Organisational Psychology, Human Resources, Business, Communications or a related discipline, or equivalent professional experience.
- Professional proficiency in English.
Preferred Qualifications & Experience
- Experience leading transformation in government or defence environments.
- Experience engaging stakeholders in the UAE or wider GCC.
- Experience with large-scale learning programmes, organisation design, and change-management practice development.
- Adoption leadership across enterprise applications, digital workplace, service management, data platforms or integrated user journeys.
- Prosci, Change Management Institute or equivalent change-management certification.
- Arabic language proficiency.
What We Look For
We are looking for a change leader who can translate transformation strategy into practical adoption action. You should be confident advising executives, building commitment across teams, and addressing resistance with clear, targeted interventions.
You will combine stakeholder insight with delivery discipline, using evidence to assess readiness and demonstrate sustained changes in behaviour and ways of working.
