About the Role
As an Outdoor Sales Executive specializing in Jewellery Machinery & Tools, you will play a critical role in growing sales through direct interaction with manufacturers, workshops, and jewelers across the UAE. Your primary focus will be to persuade customers to switch to our represented brands, while building long-term trust through exceptional service and product knowledge.
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Key Responsibilities
- Visit jewellery manufacturers, workshops, goldsmiths, and retailers daily according to a planned route and target list.
- Understand each customer’s production process (casting, melting, rolling, wire drawing, chain making, polishing, plating, finishing) and recommend suitable machines, tools, and consumables.
- Demonstrate products and explain their benefits clearly, covering quality, productivity, durability, after-sales support, and value for money.
- Convince customers to switch from competitor brands by addressing objections with technical knowledge and facts.
- Build and maintain trust through honest advice, reliable follow-up, on-time delivery, and prompt resolution of complaints.
- Generate new leads and expand the customer base in the Gold Souk, industrial areas, and other emirates.
- Prepare and follow up on quotations, close orders, and coordinate with Operations, Warehouse, and Accounts for delivery and payment collection.
- Record every visit, lead, competitor insight, and follow-up in the CRM promptly.
- Gather market feedback on pricing, competitor activity, and customer needs, and report it to management.
- Represent the company at exhibitions and customer events.
- Achieve monthly and quarterly sales and collection targets.
Requirements
- Valid UAE driving license (mandatory), with the ability to drive across the UAE daily.
- Proven knowledge of the jewellery manufacturing process, gained through experience in a jewellery factory or in machinery, tools, or chemicals sales.
- 2-5 years of field sales experience, preferably in jewellery machinery, tools, or industrial equipment.
- Strong communication, negotiation, and persuasion skills.
- Fluent in English and Hindi; proficiency in Arabic, Gujarati, or other languages is an advantage.
- Familiarity with CRM tools, Excel, WhatsApp, and email.
- Self-motivated, presentable, punctual, and target-driven, with a trustworthy, customer-first attitude.
Key Performance Indicators
- Monthly sales value against target
- Number of new customers acquired
- Customers converted from competitor brands
- Number of customer visits and quality of follow-up
- Payment collection within terms
- Repeat orders and customer retention
- CRM updating discipline
