About the Role
We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires a deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, the company, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes.
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Key Responsibilities
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Market Expansion & Growth Strategy
- Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
- Monitor regional regulatory developments and assess their impact on P2P business models
- Continuously adjust market strategy based on competitive landscape and market shifts
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P2P Merchant & Ecosystem Management
- Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
- Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
- Improve completion rate, trading efficiency, and dispute resolution performance
- Develop structured management frameworks for regional merchant operations
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Operational Optimization & Cross-Functional Collaboration
- Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
- Provide structured feedback on product gaps, user pain points, and regional behavioral differences
- Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
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Data Monitoring & Competitive Intelligence
- Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
- Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
- Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses
Requirements
- 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
- Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
- Experience at major exchanges
- Strong understanding of:
- P2P liquidity dynamics and spread formation
- Regional payment systems (bank transfers, local e-wallets, alternative rails)
- Proven ability to adapt operational strategy based on market and competitive changes
- Strong analytical skills with data-driven decision-making capability
- Excellent cross-functional collaboration skills
- Fluent in English; Chinese or other regional languages are a plus
Preferred Qualifications
- Experience managing regional teams, community contributors, or local operators
- Strong understanding of overseas P2P fraud patterns and payment risks
- Ability to independently articulate structural differences between regional P2P markets
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
