About the job
Established in 2018, our organization is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, we deliver a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3, connecting users to the future of digital finance.
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Our core values define how we build. We listen, care, and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, we are recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand our global presence while building the infrastructure for the next generation of financial services.
Responsibilities
- Own the product planning and iteration of the P2P trading platform, continuously improving trading efficiency, liquidity, and overall user experience.
- Design and optimize core P2P trading flows, including Ads sequence, request matching, order creation, payment confirmation, dispute handling, and merchant management.
- Improve transaction conversion and completion rates by optimizing user journeys, payment experiences, and trading interaction mechanisms.
- Analyze transaction risks and abnormal scenarios (e.g., payment disputes, fraudulent behavior, order cancellations, malicious users) and collaborate with risk control teams to improve platform safety.
- Design trust and protection mechanisms for buyers and sellers, including escrow processes, appeal flows, and risk alerts.
- Monitor key P2P metrics such as order completion rate, dispute rate, liquidity, transaction volume, and user retention, and drive continuous optimization through data analysis.
- Collaborate closely with operations, customer support, compliance, and risk teams to improve platform governance and trading experience.
- Conduct user and market research to identify new growth opportunities and optimize marketplace supply-demand dynamics.
Requirements
- 3+ years of product management experience in P2P marketplaces, second-hand trading platforms, e-commerce platforms, fintech, or related industries.
- Strong understanding of marketplace transaction models, user behavior, and trust & safety mechanisms.
- Ability to analyze complex user problems and optimize transaction flows through data-driven decision making.
- Strong user experience mindset, with the ability to design efficient and intuitive trading interactions.
- Excellent cross-functional communication and project management skills, with the ability to independently drive initiatives from concept to launch.
- Familiarity with fraud prevention, dispute resolution, or platform governance mechanisms is a plus.
Preferred Qualifications
- Experience in cryptocurrency exchanges or P2P crypto trading platforms.
- Experience with second-hand marketplace products or peer-to-peer transaction platforms.
- Experience optimizing transaction conversion, liquidity, or user retention metrics.
- Familiarity with payment systems, escrow mechanisms, or risk control processes.
Why to Join
At our organization, we are committed to fostering a supportive and enriching work environment. Our benefits include:
- Modern Workspace: Work in Austria's tallest office building, offering state-of-the-art facilities and panoramic views of Vienna.
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
