Partner Onboarding & Merchant Launch Manager

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The MENA Grocery team (UFG) is offering a role to own building new business from ground zero. We are seeking a self-starter who can quickly familiarize themselves with this fast-paced environment, build relationships and trust with cross-functional teams, and assume ownership within the program. This will require an understanding of complex business, tech, and operational processes at the company and our partners, as well as devising an optimal engagement model. You must thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. High judgment, analytical talent, and good document writing skills with concise communication are essential for success in this role.

Location: ARE, Dubai

Key Responsibilities

• Lead end-to-end partner onboarding programs, including new merchant acquisition, integration, and launch.
• Manage merchant expansion initiatives to scale operations to 5+ merchants per country.
• Coordinate with cross-functional teams to ensure successful merchant launches and ongoing relationship management.
• Own the merchant onboarding lifecycle, ensuring timely delivery of all capabilities and requirements.
• Partner with legal teams to negotiate and execute partnership agreements, including Master Service Agreements (MSAs), addendums, and heads of terms.
• Manage the contract lifecycle from drafting through signature, ensuring compliance with company policies and financial requirements.
• Build and manage PMO project schedules, plans, and metrics to support program delivery.
• Scope and deliver complex, business-critical programs end-to-end, driving overall program strategy and roadmap.
• Define business and systems requirements while working with internal and external stakeholders.
• Lead strategic initiatives such as new market launches, service expansions, and operational improvements.
• Develop and execute project plans from design to release, securing resources and managing implementation.