About the Role
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As an early member of our Partner Team, you will work closely with our Partner and GTM teams to drive the adoption of our state-of-the-art enterprise AI platform and models.
What You Will Do
Your scope will be as follows:
Pre-Sale & Sales Activities:
- Execute on effective technical discovery with partners to understand potential clients' needs, challenges, and desired outcomes in collaboration with Account Executives.
- Help onboard AI Platform and model updates to strategic partner platforms.
- Drive enablement at scale across strategic partner technical and sales teams.
- Create and update assets for partner enablement portal: technical decks and docs, enablement videos, reference architectures, etc.
- Support partners in identifying, qualifying, and disqualifying opportunities where the company solutions can unlock the most value for the customer.
- Collaborate with the partner and company sales teams to progress deals and penetrate accounts, providing technical expertise and insights where necessary.
- Create a strategic vision for the customer based on a deep understanding of their strategy, desired positive business outcomes, and required capabilities.
Product Implementation & Integration:
- Be the “user zero” to crash-test and experiment on newly-deployed models, features, and tools in order to proactively document them, suggest fixes and improvements, and escalate more in-depth feedback to the engineering teams.
- Help build relevant tooling for quality control of our model deployments on each cloud platform (SDK, availability, scalability).
- Guide and support partners and customers in deploying our text completion API into their infrastructure.
- Work closely with customers and partners to fine-tune models according to their specific requirements.
- Regularly liaise with the product and technical teams to relay feedback and suggest improvements.
Customer & Partner Success & Support:
- Collaborate with Account Executives to ensure that the customer is maximizing the product's potential.
- Provide post-deployment support, addressing any issues or challenges that arise promptly.
- Offer recommendations for product optimizations or new features based on customer feedback.
- Develop custom features for customers as needed.
What We're Looking For
- Previous experience in a technical partner pre-sales or consulting role with a heavy emphasis on partner and customer-facing interactions (i.e. Implementation Consultant, Solutions Architect, Sales Engineer).
- Experience partnering with large technology cloud or platform providers, sales, and technical teams driving technical account strategy, proof-of-concept scoping, and execution.
- Hands-on experience in deploying AI solutions and leveraging technical skills throughout implementations.
- Ability to successfully drive complex interactions with tech teams and to connect with technical stakeholders.
- Strong Python development skills with proven ability to integrate data from multiple sources. Working knowledge of cloud architecture and deployment patterns for AI/ML solutions.
- Experience building enablement assets and driving enablement or evangelism at scale.
- Track record of managing complex implementation projects from discovery to delivery.
- Experience running solution design workshops and translating business requirements into technical specifications.
- Strong stakeholder management skills, including experience working with C-level executives.
- Outstanding presentation and communication skills, with the ability to adapt messaging for technical and business audiences.
- Bachelor's or Master's in computer science, engineering, mathematics, or related fields (or equivalent experience).
- Nice to have: track record in managing partnerships and customer-facing interactions, creating strong relationships that align with business objectives and bring customer satisfaction.
- Nice to have: Familiarity with deal qualification using MEDDPICC and/or value-based sales methodologies like Command of the Message.
- Experience working in a constantly changing environment with multiple internal stakeholders.
- Demonstrated ability to collaborate with cross-functional teams.
- Strong written and verbal communication skills in English (fluent) and, ideally, other European languages.
What We Offer
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page.
