Zoom is looking for a Partner Solution Engineer to support the MEA region. The ideal Partner SE is passionate about our Zoom products and can act as the partner’s trusted advisor / technical consultant. This individual will work with Partners to help create the customer’s true UCaaS platform.
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Responsibilities
- Maintaining and building good relationships with the Partner’s Pre-sales team
- Acting as the technical go-to person for Zoom and our Partners
- Providing technical expertise to support and onboard partners in technical proficiency with the Zoom Platform
- Enabling our partners in the new way of selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform
- Working closely with the Zoom CAMs, and Pre-sales team to update and share the partner technical enablement strategy
- Working with partners’ technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable
- Participating in key partner technical escalation and providing appropriate assistance to expedite resolution for both Partners and customers
Requirements
- Have experience in a customer / partner focused sales engineering role
- Have experience in the unified communications industry
- Have excellent technical skills and communication skills, able to share knowledge with all levels of customers
- Be experienced in Voice, Video, Contact Center, VOIP network architecture and technology such as SIP and others
- Have experience in training on technical solutions
- Have experience with one or more UCaaS vendors, such as Microsoft, Cisco, Ringcentral
- Be fluent in Arabic
- Have the ability to communicate and empathize with all levels of customers - executives, end-users, developers
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.
