Partner Solution Engineer

Zoom is looking for a Partner Solution Engineer to support the MEA region. The ideal Partner SE is passionate about our Zoom products and can act as the partner’s trusted advisor / technical consultant. This individual will work with Partners to help create the customer’s true UCaaS platform.

Responsibilities

• Maintaining and building good relationships with the Partner’s Pre-sales team
• Acting as the technical go-to person for Zoom and our Partners
• Providing technical expertise to support and onboard partners in technical proficiency with the Zoom Platform
• Enabling our partners in the new way of selling, implementing, and managing the Zoom UCaaS and/or CCaaS platform
• Working closely with the Zoom CAMs, and Pre-sales team to update and share the partner technical enablement strategy
• Working with partners’ technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable
• Participating in key partner technical escalation and providing appropriate assistance to expedite resolution for both Partners and customers

Requirements

• Have experience in a customer / partner focused sales engineering role
• Have experience in the unified communications industry
• Have excellent technical skills and communication skills, able to share knowledge with all levels of customers
• Be experienced in Voice, Video, Contact Center, VOIP network architecture and technology such as SIP and others
• Have experience in training on technical solutions
• Have experience with one or more UCaaS vendors, such as Microsoft, Cisco, Ringcentral
• Be fluent in Arabic
• Have the ability to communicate and empathize with all levels of customers - executives, end-users, developers

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person, is indicated in the job description/posting.