About
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.
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What You’ll Do
- Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
- Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
- Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
- Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, etc.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
- Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
- Collaborate with Datadog’s product management, engineering, and technical services teams to help identify and prioritize new features and capabilities;
- Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
Who You Are
- Possess a solid technical grounding with hands-on experience of IT Development and/or Operations.
- Has a demonstrable track record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner-facing technical role.
- A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom.
- Confident presentation skills.
- Desired hands-on experience in two or more of the following areas:
- Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
- Public Cloud: AWS, Azure, GCP, or Alibaba
- Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry
- Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go
- Config Mgmt: Terraform, Ansible, Puppet, Chef
- CI / CD: Jenkins, Gitlab
Bonus Points
- Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, etc.).
- Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM).
- Previous experience with root-cause analysis, troubleshooting, and debugging.
Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
This role offers a unique opportunity to leverage your expertise in a dynamic and fast-paced environment while contributing to the success of our partnerships.
Location
Amsterdam, The Netherlands; Dubai, United Arab Emirates; Paris, France
