Partner Success Manager

About the Role
The company Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth by uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission. We help customers realize value faster and turn innovation into measurable business impact. MCAPS-Core AI Business Solutions (ABS) is at the forefront of the company's AI transformation, assisting organizations in becoming AI-powered businesses. We combine the company's AI platform, customer expertise, and end-to-end execution capabilities to drive transformation and deliver measurable business outcomes.

The Partner Success Manager (PSM) role is primarily partner-facing with some customer interaction required. The PSM is responsible for driving Copilot, Security, and M365 Core delivery through direct engagement with the company’s top partners. This role involves helping partners grow their product sales velocity and impact while gathering feedback to enhance our products.

As a PSM, you will build strong relationships with relevant stakeholders within partner organizations and with internal partner management teams to drive the success of this program. You will utilize the company's intellectual property and assets to help partners grow their business and identify additional opportunities and revenue. Understanding partners' business and technology needs, as well as decision-making structures, will be essential to establish yourself as a trusted advisor and foster strong relationships with both partners and the company's field teams.

Responsibilities

• Manage and lead a specific set of partners to deliver technical and adoption activities to our joint customers
• Collaborate as part of the partner ecosystem (Partner Pods) within the company and assist partners in leveraging it for their success
• Understand partner business values and goals, influencing them to change processes to effectively drive M365 deployment
• Develop, foster, and maintain effective partner relationships, ensuring high satisfaction levels
• Work closely with the company's Program team, providing continual feedback on engagement approaches, incentives, and portfolio management
• Maintain effective relationships with various partner teams, engineering, marketing, and field sales to deliver key business metrics
• Be recognized as a company leader and evangelist for M365, Copilot, and Security within the partner ecosystem
• Establish a rhythm of business to stay informed about partner strategies, business priorities, investments, and execution
• Be accountable for the results of metrics within a broad operational or segment scorecard

Qualifications

Required Qualifications:

• Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering, or related field AND experience in technical consulting, IT administration, support, project management, customer success management, or IT customer-facing experience, or equivalent experience

Additional Preferred Qualifications:

• Strong understanding of partners’ business and technology needs, decision-making structures, and sales/delivery processes, establishing trust
• Analytical and Data-Driven Decision Making: Ability to create compelling business cases demonstrating ROI and strategic value
• Technical Expertise: Knowledge of M365, Copilot, and Security with an understanding of how to deliver scalable, impactful solutions
• Excellent Communication and Storytelling skills, capable of influencing business leaders and clearly conveying complex technical details
• Strong Influence and Relationship Management skills to drive support for initiatives in highly matrixed environments
• Strategic Thinking and a Challenger Mindset: Critical thinking, intellectual curiosity, and challenging conventional thinking
• Inclusive and collaborative, driving teamwork and cross-team alignment
• Experience in partner or business development, alliance management, account management, or customer relationship management in the technology industry is preferred

Compensation

• Typical base pay for this role across the United Kingdom: £70,300.00 - £133,900.00 per year, with possible eligibility for benefits and other compensation.
• Typical base pay for this role across Romania: lei 279,700.00 - lei 556,300.00 per year, with potential eligibility for benefits and other compensation.

Diversity and Inclusion
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetics, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local laws.