About the Role / About the Job
Join a dynamic team as a Parts Advisor, where you will play an essential role in delivering exceptional counter sales service. You will be responsible for supporting customers and technicians while ensuring that parts inventory and related records are accurately maintained. Your focus will be on providing customers with the right products and ensuring a seamless sales experience.
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Key Responsibilities:
- Greet customers professionally and provide a welcoming counter sales experience.
- Advise customers on part numbers, prices, availability, and suitable alternatives.
- Provide guidance on the proper use and care of parts, as well as specialized products and services.
- Prepare accurate parts estimates, quotations, delivery orders, and sales invoices.
- Follow established credit terms and credit sales procedures for the Parts Dealers Network.
- Explain and adhere to parts return and warranty policies, as well as expected delivery dates for customers and technicians.
- Assist in designing and maintaining an attractive and effective accessories display.
- Maintain a clean, organized, and professional working area.
- Keep accurate sales records to support inventory control and follow up on outstanding records.
- Operate computerized inventory and re-ordering systems effectively.
- Prepare and follow up on Loss Sales Reports to identify missed sales opportunities.
- Coordinate with the Ordering Section to source requested parts and follow up on lead times and delivery status.
- Provide support and coverage for the Service Advisor whenever required.
- Perform other duties and responsibilities assigned by the Parts Sales Supervisor / Procurement & Stores Manager.
Role Purpose:
To meet counter sales requirements while ensuring that parts inventory, sales records, and associated documentation are maintained accurately and appropriately.
What We’re Looking For:
- Education: A Degree or Diploma in Material Management or a related field is preferred.
- Experience: Minimum 2 years of experience in a comparable working environment.
- Languages: Fluency in English is essential.
- Computer Skills: Computer literate with strong skills in computerized warehouse and inventory management systems.
- Customer Focus: Ability to understand customer requirements and provide accurate, professional advice on parts and related products.
- Communication: Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal teams.
- Teamwork: A collaborative approach with the ability to support colleagues and contribute to overall team performance.
Key Competencies:
Demonstrate the following competencies:
- Accountability and ownership
- Effective communication
- Professional integrity
- Creative problem-solving
- Positive initiative and motivation
- Flexibility and adaptability
- Teamwork and collaboration
- Strong customer relationship management
- QHSE awareness
Why Join?
You will benefit from:
- A professional environment focused on teamwork and development.
- Opportunities to build and advance your career within a reputable organization.
- Exposure to leading automotive brands, products, and systems.
- A culture that values accountability, customer service, accuracy, and operational excellence.
