Parts Counter Salesman

About the Role
We are seeking a dedicated and customer-oriented Parts Counter Salesman to join our Spare Parts team. This role is essential in driving day-to-day sales activities, delivering excellent customer service, and contributing to the success of our parts operation by meeting revenue and customer retention goals.

Key Responsibilities:

• Customer Interaction: Assist customers at the counter and handle their parts requests via email and phone.
• Order Processing: Support end-to-end order fulfillment to ensure a seamless customer experience.
• Customer Service: Develop and enforce service guidelines to maximize customer satisfaction.
• Parts Sales Oversight: Ensure proper documentation and approval of all parts sales.
• Sales Generation: Drive sales and revenue from new and existing customers, meeting the margin targets set by management.
• Coordination: Follow up on quotes, conversions, payments, and maintain effective coordination with customers.
• Product Support: Offer technical advice and recommendations to fulfill customer needs.
• Database Management: Keep customer records up to date, tracking sales activity, contact information, and opportunities.
• Industry Knowledge: Stay informed on trends and updates in the spare parts industry.
• Additional Tasks: Handle other duties as assigned by the Head of Parts.

Qualifications:

• Customer Service Skills: Strong interpersonal and communication abilities to build customer relations.
• Technical Knowledge: Familiarity with Indian, Korean, and European commercial vehicle spare parts, and the ability to provide informed product recommendations.
• Organizational Skills: Competence in managing orders, coordinating with customers, and maintaining accurate records.
• Teamwork: Ability to work collaboratively with the parts team and internal departments.
• Adaptability: Willingness to take on new tasks and adapt to a dynamic work environment.