We are seeking a detail-oriented and strategic Payments Business Analyst to join our team. In this role, you will be responsible for analyzing, designing, and optimizing payment systems and processes. You will work closely with cross-functional teams, including Product, Engineering, Finance, and Compliance, to ensure seamless, secure, and scalable payment solutions that align with business goals.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time
Key Responsibilities:
- Analyze and document current payment processes, systems, and workflows.
- Collaborate with stakeholders to gather, define, and validate business and technical requirements.
- Design and document business process flows, use cases, and functional specifications.
- Support the implementation of new payment methods, gateways, and platforms.
- Provide post-go-live support including issue tracking, resolution coordination, and performance monitoring.
- Maintain comprehensive documentation including BRDs, FRDs, user guides, and training materials.
- Conduct gap analysis and recommend process improvements to enhance payment efficiency and reduce risk.
- Monitor and analyze payment performance metrics such as success rates, chargebacks, and fraud trends.
- Ensure compliance with relevant regulations including UAEFTS, IPP, and AML/KYC.
- Facilitate User Acceptance Testing, coordinate test cases, and validate results.
- Work closely with IT and QA teams to ensure smooth deployment and integration of payment solutions.
- Conduct market and competitor analysis to identify emerging trends and technologies.
- Assist in reconciliation and settlement processes and support finance teams with reporting needs.
- Act as a liaison between business units and technical teams to ensure alignment and clarity.
Preferred Skills:
- Ability to transpose business requirements into system requirements.
- Familiarity with Jira application for creating storyboards, wireframes, epics, and user stories.
- Quick understanding of Agile techniques and development.
- Ability to comprehend business impacts across various backend systems.
- Effective communication skills with the ability to provide solutions to business problems.
- Experience with reconciliation and settlement processes.
- Understanding of digital wallets and real-time payments.
- Certifications such as CBAP, PMI-PBA, or similar are a plus.
Virtusa is one of the fastest-growing IT Services companies in the Middle East, working with leading Banking and Financial Services, Travel, Telecom, and Enterprises firms in the region. Join an exciting and award-winning team that values teamwork, quality of life, and professional and personal development. Become part of a global team of over 30,000 professionals dedicated to your growth, providing exciting projects and opportunities throughout your career.
