We are seeking a detail-oriented and strategic Payments Business Analyst to join our team. In this role, you will be responsible for analyzing, designing, and optimizing payment systems and processes. You will work closely with cross-functional teams including Product, Engineering, Finance, and Compliance to ensure seamless, secure, and scalable payment solutions that align with business goals.
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Key Responsibilities:
- Analyze and document current payment processes, systems, and workflows.
- Collaborate with stakeholders to gather, define, and validate business and technical requirements.
- Design and document business process flows, use cases, and functional specifications.
- Support the implementation of new payment methods, gateways, and platforms.
- Provide post-go-live support including issue tracking, resolution coordination, and performance monitoring.
- Maintain comprehensive documentation including Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), user guides, and training materials.
- Conduct gap analysis and recommend process improvements to enhance payment efficiency and reduce risk.
- Monitor and analyze payment performance metrics such as success rates, chargebacks, and fraud trends.
- Ensure compliance with relevant regulations such as UAEFTS, IPP, AML/KYC.
- Facilitate user acceptance testing, coordinate test cases, and validate results.
- Work closely with IT and Quality Assurance teams to ensure smooth deployment and integration of payment solutions.
- Conduct market and competitor analysis to identify emerging trends and technologies.
- Assist in reconciliation and settlement processes and support finance teams with reporting needs.
- Act as a liaison between business units and technical teams to ensure alignment and clarity.
Preferred Skills:
- Ability to transpose business requirements to system requirements.
- Understanding of Jira application to create storyboards, wireframes, epics, and user stories.
- Quick grasp of Agile techniques and Agile development.
- Understanding of business impacts across various backend systems.
- Ability to work with people at all levels in the organization.
- Effective communication skills with a capacity to propose solutions to business problems.
- Experience with reconciliation and settlement processes.
- Understanding of digital wallets and real-time payments.
- Relevant certifications such as CBAP, PMI-PBA, or similar are a plus.
Qualifications:
- Bachelor's degree in business, finance, IT, or a related field.
- Five or more years of experience as a Business Analyst, preferably in the payments or fintech industry.
- Strong understanding of payment ecosystems such as Swift, UAE local payments, card networks, wallets, and cross-border payments.
- Experience with payment gateways, processors, and APIs.
- Excellent communication, problem-solving, and stakeholder management skills.
- Familiarity with Agile and Scrum methodologies is a plus.
- Experience with reconciliation and settlement processes.
Language Requirements:
- English proficiency is preferred; additional languages may be beneficial.
Join us at Virtusa and be part of a team that values teamwork, quality of life, and professional and personal development.
