The Payments Manager leads the company’s payments agenda across all customer touchpoints, with accountability for defining the payments roadmap, governing delivery with internal stakeholders, and managing strategic partnerships with schemes, banks, and payment service providers. The role ensures a secure, compliant, and frictionless payment experience that supports growth in digital penetration, customer satisfaction, and revenue contribution. The position also owns the end-to-end design, launch, performance management, and P&L ownership of various financial products such as co-brand bank cards, remittances, and open-loop wallets, and drives continuous improvement through technology, commercial optimisation, and process re-engineering.
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Key Accountabilities
- Define and maintain the payments roadmap (in-store, app, web, B2B where applicable), prioritising initiatives that improve conversion, speed, reliability, and customer experience while aligning with the company strategy.
- Own the end-to-end co-brand card proposition across targeted segments and geographies, including product design, go-to-market, lifecycle management, and performance governance.
- Build and maintain executive-level relationships with payment schemes, integrators, acquirers, and banking partners to secure strategic support, innovation access, and improved commercials.
- Define and continuously refine the company wallet strategy and roadmap to maximise acquisition, activation, retention, and frequency of use across core and adjacent customer journeys.
- Lead cross-functional alignment with senior internal stakeholders (Retail, Digital/IT, Finance, Operations, Customer Experience) to agree priorities, timelines, and ownership for payments and wallet initiatives.
Qualifications, Experience, Knowledge & Skills
- Minimum Qualification: Bachelor’s degree in marketing, or a related field.
- Minimum Experience & Knowledge & Skills:
- 10 years of experience in the payment space, preferably in the banking, retail, or Fintech sector.
- Experience in working closely with payment schemes and acquiring banks on commercials, process enhancements, new feature launches, etc.
- Product management experience preferably in the payments space.
- Proven track record in managing stakeholders (internal & external).
- Advanced use of Microsoft Excel and PowerPoint.
- Fluent in English and preferably Arabic.
