About the Role
The Payroll Associate plays a crucial role in managing product and service functions to ensure the delivery of quality service to staff while projecting a warm image. This position focuses on maintaining operational controls and driving continuous improvement in financial services and operational service efficiency.
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Key Accountabilities of the Role
Responsibilities:
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Account Documentation:
- Handle inquiries related to staff accounts.
- Open and close staff accounts, ensuring proper completion of forms, adherence to KYC policies, and compliance with Central Bank instructions.
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Finance Account Documentation:
- Manage inquiries related to finance and covered cards.
- Maintain customer files appropriately, prepare finance applications, obtain necessary approvals, and input data into the system while ensuring proper completion of forms.
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Staff Management and Coordination:
- Manage subordinates, planning their training and appraisals.
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Perform other tasks as specified by management.
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Enter payroll transactions accurately.
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Calculate and enter overtime transactions.
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Prepare various payment memos and invoices.
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Prepare advance leave salary and update advance reports.
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Assist in the preparation of JVs/GLs reports and entries.
Results Required:
- Continuous Improvement: Assist CRM in recommending workflow changes for process improvements to the branch manager at least once a year.
- Internal Audit & ICD Comments: Provide support in preparing detailed responses to internal audit and ICD comments related to financial products and financial staff services.
- Compliance with Policies & Procedures: Comply with and perform key operational controls as required in policies and procedures during day-to-day operations.
Specialist Skills / Technical Knowledge Required for this Role:
- Broad knowledge of retail banking financial products and services.
- Thorough understanding of retail credit and operational policies and procedures.
- Good knowledge of UAE banking practices, regulations, and risks.
- In-depth knowledge of all regulations issued by the Central Bank of UAE.
- General awareness of local market competitors.
- Fair understanding of service standards.
- Training, sales, and management information skills.
- Proficient computer skills.
