About the Role
In this role, you will be responsible for preparing vehicles to meet safety and technical standards for in-market testing, evaluating them in real-world conditions, and capturing customer-focused data. You will investigate issues after testing to identify root causes and provide data and insights to enhance product development. Additionally, you will benchmark competitor vehicles to gather both objective and subjective data while understanding customer driving habits in the Middle East market.
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Responsibilities
- Prepare vehicles to meet safety and technical standards for in-market testing.
- Evaluate vehicles in real-world conditions, capturing customer-focused data.
- Investigate issues after testing to find root causes, share data, and follow up.
- Benchmark competitor vehicles to gather objective and subjective data.
- Understand IMG customer driving habits (including off-road) to provide key insights.
- Provide competitive intelligence and customer feedback to engineering for product improvements.
- Share learnings from evaluations and benchmarking within the company.
- Manage the ME test vehicle fleet and database, including import support, maintenance, modifications, licensing, renewals, and inspections to ensure optimal performance and provide status updates.
- Manage workshop equipment and supplies to ensure functionality.
- Support technical teams with expert guidance for issue diagnosis and resolution.
- Develop and document ME-specific driving routes (including off-road) for evaluation.
- Support ME media events and dealer meetings when required.
- Pursue continuous professional development through training opportunities.
- Work to resolve global issues affecting the Middle East market and improve processes.
- Manage contracted technical staff for daily tasks and fleet maintenance.
- Support ME PD team operations with purchasing and financial tracking.
- Complete in-market testing on schedule, avoiding delays to vehicle programs.
- Ensure hired technicians work efficiently and effectively, follow procedures, and effectively maintain and prepare the test fleet.
- Create purchase requests, get approvals, and manage invoices and records quickly and accurately.
- Identify and diagnose vehicle problems after testing, assisting engineering teams in resolving them efficiently.
Qualifications
- Demonstrated experience in automotive vehicle evaluation, test data collection, and vehicle issue diagnostic methods.
- Comprehensive understanding of vehicle systems and critical performance characteristics.
- Proven expertise in data acquisition, analysis, and clear reporting.
- Proficiency in utilizing advanced automotive diagnostic tools and equipment.
- Strong problem-solving and root cause analysis capabilities.
- Good verbal and written communication skills, along with strong interpersonal abilities.
- Ability to work autonomously and collaboratively within a dynamic team environment.
- Fluent in Microsoft Office Suite (Word, Excel, PowerPoint).
- Valid driver's license and willingness to travel as required.
- Experience with off-road driving and vehicle evaluation in various off-road conditions is desirable.
- Knowledge of the Middle East automotive market dynamics and evolving customer preferences.
- Prior experience effectively managing and coordinating the work of technical staff.
- Tertiary 2-year Automotive Science degree or similar.
- Minimum of five years of automotive engineering experience at an Automotive Manufacturer or Automotive Supplier.
- Vehicle evaluation skills.
- Technical Aftersales or Engineering experience in the GCC automotive market is desired.
