Overview of the Role
We are looking for an experienced and customer-focused PDI Foreman to join our Service team in KSA. The role serves as the key point of coordination between Sales, Service Operations, Administration, OEM representatives, and customers to ensure vehicles are inspected, prepared, documented, and delivered according to company and manufacturer standards. The successful candidate will oversee Pre-Delivery Inspection (PDI) activities, manage vehicle readiness, coordinate issue resolution, monitor delivery timelines, and ensure all documentation is completed accurately to support a seamless customer delivery experience.
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What You Will Do
- Manage and oversee Pre-Delivery Inspection (PDI) activities for commercial vehicles.
- Ensure vehicles are prepared and delivered in line with company and OEM standards.
- Monitor and control PDI job cards, system updates, parts tracking, and timely closure of work orders.
- Identify, document, and coordinate the resolution of vehicle abnormalities before customer delivery.
- Collaborate closely with Sales, Service, Administration, and OEM teams to ensure vehicle delivery readiness.
- Maintain accurate arrival inspection reports, PDI records, and delivery documentation.
- Track vehicle delivery status and provide daily operational reports to management.
- Follow up on registration requirements, pending actions, and undelivered vehicles to support efficient delivery planning.
- Support customer satisfaction by minimizing rework, repeat repairs, and delivery-related issues.
Required Skills to Be Successful
- Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related field.
- At least 3 years of technical experience, preferably within Buses and Commercial Vehicles.
- Proven experience in vehicle inspection, service operations, workshop processes, or delivery management.
- Technical expertise in diesel engines, powertrain systems, driveline components, electrical systems, air conditioning, and spare parts.
About the Team
You will be part of a dynamic Service team dedicated to delivering exceptional customer experiences and operational excellence. The team works closely with Sales, Administration, OEM partners, and customers to ensure every vehicle is delivered safely, efficiently, and to the highest quality standards. Together, we strive to maintain industry-leading service levels while supporting the continued growth of our commercial vehicle business.
What Equips You for the Role
- Strong problem-solving capabilities and attention to detail.
- Demonstrated ability to coordinate across multiple stakeholders and functions.
- Commitment to quality, customer satisfaction, and continuous improvement.
- Knowledge of warranty processes, service guidelines, fault diagnosis, and repair procedures.
- Experience managing vehicle inspections, quality standards, and delivery processes.
- Strong coordination, planning, and stakeholder management skills.
- Working knowledge of SAP, CRM/DBM systems, and Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Customer-centric mindset with strong accountability and ownership.
