Pega CDH - Business Analyst

As a Pega CDH Business Analyst, you will be responsible for collaborating with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives. Your role will involve translating business needs into functional specifications for Pega CDH solutions, working with technical teams to design decision strategies, Next-Best-Action frameworks, and engagement policies. You will support the configuration and validation of customer decisioning logic within Pega CDH and participate in user story creation, backlog grooming, and sprint planning in Agile environments. Additional responsibilities include conducting UAT support, testing validation, requirement traceability, and analyzing customer data and engagement strategies to improve personalization and campaign effectiveness. Ensuring that solutions align with business objectives and regulatory requirements is also a critical part of this role.

Required Skills:

• Strong experience as a Business Analyst in Pega environments, preferably with Pega CDH.
• Good understanding of Pega Customer Decision Hub concepts such as Next Best Action (NBA), Decision Strategies, Arbitration, Engagement Policies, and Adaptive Models.
• Experience in requirement gathering, BRD/FRD documentation, and process analysis.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience with customer analytics, marketing automation, or decisioning platforms.
• Knowledge of data models, APIs, and integration concepts.
• Pega Business Architect (BA) or CDH certification is a plus.
• Experience in banking, financial services, telecom, or retail industries.

Experience Requirements:

• 5–10 years of overall Business Analysis experience.
• 2+ years of Pega CDH experience.

Location: Dubai, Dubai, United Arab Emirates

Work Conditions: Hybrid, Full-time