Pega CDH - Business Analyst

About the Job:
The Pega CDH Business Analyst will be responsible for collaborating with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives. Key responsibilities include translating business needs into functional specifications for Pega CDH solutions, working with technical teams to design decision strategies, and supporting the configuration and validation of customer decisioning logic within Pega CDH.

Additional tasks involve participating in user story creation, backlog grooming, and sprint planning in Agile environments, conducting UAT support, testing validation, and requirement traceability, and analyzing customer data and engagement strategies to improve personalization and campaign effectiveness. The role requires ensuring that solutions align with business objectives and regulatory requirements.

Required Skills:

• Strong experience as a Business Analyst in Pega environments, preferably with Pega CDH.
• Good understanding of Pega Customer Decision Hub concepts such as Next Best Action (NBA), Decision Strategies, Arbitration, Engagement Policies, and Adaptive Models.
• Experience in requirement gathering, BRD/FRD documentation, and process analysis.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience with customer analytics, marketing automation, or decisioning platforms.
• Knowledge of data models, APIs, and integration concepts.
• Pega Business Architect (BA) or CDH certification is a plus.
• Experience in banking, financial services, telecom, or retail industries.

Experience Required:

• 5–10 years of overall Business Analysis experience.
• 2+ years of Pega CDH experience.

Language Requirements:
Not explicitly stated; proficiency in English is typically expected in such roles.

Location:
Dubai, Dubai, United Arab Emirates

Work Conditions:
Hybrid, Full-time