The Pega CDH Business Analyst will collaborate with business stakeholders to gather, analyze, and document requirements for customer engagement and decisioning initiatives. Key responsibilities include translating business needs into functional specifications for Pega CDH solutions, designing decision strategies, and supporting configuration and validation of customer decisioning logic within Pega CDH.
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The role involves participating in user story creation, backlog grooming, and sprint planning in Agile environments, as well as conducting UAT support, testing validation, and requirement traceability. Furthermore, the analyst will analyze customer data and engagement strategies to enhance personalization and campaign effectiveness, ensuring that solutions align with business objectives and regulatory requirements.
Required Skills:
- Strong experience as a Business Analyst in Pega environments, preferably with Pega CDH.
- Good understanding of Pega Customer Decision Hub concepts, including:
- Next Best Action (NBA)
- Decision Strategies
- Arbitration
- Engagement Policies
- Adaptive Models
- Experience in requirement gathering, BRD/FRD documentation, and process analysis.
- Familiarity with Agile/Scrum methodologies.
- Strong communication and stakeholder management skills.
Preferred Qualifications:
- Experience with customer analytics, marketing automation, or decisioning platforms.
- Knowledge of data models, APIs, and integration concepts.
- Pega Business Architect (BA) or CDH certification is a plus.
- Industry experience in banking, financial services, telecom, or retail.
Experience Requirements:
- 5–10 years of overall Business Analysis experience.
- 2+ years of Pega CDH experience.
Language Requirements:
(Not specified)
