About the Role
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This position requires a seasoned professional with expertise in Pega Customer Decision Hub (CDH) and a strong background in decisioning strategies. The ideal candidate will have significant experience in financial services or customer engagement platforms, making it a pivotal role for driving customer-focused solutions.
Responsibilities
- Develop and implement decision strategies using Pega CDH.
- Utilize the Next-Best-Action Designer and NBA framework to enhance customer engagement.
- Design and implement engagement policies, propositions, and treatments to optimize decisioning processes.
- Leverage Adaptive Decision Manager (ADM) and predictive models in decision strategies.
- Analyze interaction history, customer profiles, and value findings for effective customer segmentation.
- Conduct real-time and batch decisioning across multiple inbound and outbound channels.
- Collaborate with cross-functional teams on SQL, JSON, REST APIs, and enterprise integrations.
- Provide troubleshooting, performance optimization, and production support.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 8–10 years of overall Pega experience, including 6–8 years of hands-on Pega CDH / Decisioning experience.
- Pega Certified Senior System Architect (CSSA) and Pega Decisioning Consultant certification preferred or as mandated by the client.
- Experience in banking, financial services, or customer engagement platforms is an advantage.
Mandatory Skills for Recruitment Screening
- Pega Customer Decision Hub (CDH) 8.x or later.
- Next-Best-Action Designer and NBA framework.
- Experience with decision strategies, engagement policies, arbitration, propositions, and treatments.
- Proficient in Adaptive Decision Manager (ADM), predictive models, and Decision Strategy Manager (DSM).
- Knowledge of Interaction History, Customer Profile, Value Finder, and customer segmentation.
- Capability in real-time and batch decisioning across inbound and outbound channels.
- Proficiency in SQL, JSON, REST APIs, and enterprise integrations.
- Experience in troubleshooting, performance optimization, and production support.
Work Experience
